ASO2 Regional Customer Service Officer

The Role

As a Customer Service Officer, you will be the first point of contact​. Providing a friendly and approachable service, you'll ensure every customer receives clear, accurate and supportive guidance. Our Client requires an immediate start for a 4 week assignment at their Mt Gambier office.

​Key Responsibilities

• ​Providing high​ quality ​frontline service to ​the public.

• Financial Assistance​, assessing eligibility for ​program​s​ and funding.

• Discuss outstanding debt with customers and establish sustainable repayment plans within department guidelines.

• Admin​istration Support​, updating the central​ system​.

• Inform customers of their rights, including the appeals and complaints process.

• Participate in team rotations, contribute to meetings, and provide administrative support​.

Who You Are

To be successful in this position, you will need:

• Strong Communication: The ability to explain complex policies and eligibility criteria clearly to a diverse range of ​c​lients.

• Experience identifying vulnerable clients and managing sensitive situations with professionalism.

• ​Proficiency in​ Microsoft Office, data entry and word processing with a high level of accuracy in maintaining digital records.

• Team Player: A willingness to share information, support colleagues and participate in ongoing professional development.

​Please note: You will require a current South Australian Working With Children Check and a National Police Check. This position is an immediate start and only available candidates with a WWCC clearance will be considered.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.