Business Support Officer - Cultural Venues

• Williamstown location, close to public transport
• Permanent part time position, 0.8 FTE
• Salary: Band 4 $70,491.03 - $75,712.42 pro rata + superannuation

We're here. We're community. We're Hobsons Bay.

At Hobsons Bay City Council, we’re committed to creating a workplace that reflects our community and values. You’ll be part of a forward-thinking organisation that supports innovation, collaboration, and professional growth, and which aspires to be the exemplar of Local Government.

The opportunity

In this exciting, people focused administration role supporting Hobsons Bay City Council’s cultural venues, the Business Support Officer plays a vital role in coordinating bookings, supporting venue operations and delivering high quality customer service to hirers, patrons and community groups, helping ensure Council’s cultural spaces are welcoming, well run and fully utilised. This is a great opportunity for you to thrive in a varied, hands on role, and contribute to a team that makes Hobsons Bay a vibrant and connected community. You'll be primarily based at the Williamstown Town Hall, and may require occasional weekend or after hours availability in support of venue operations. 

What you’ll be doing

• Providing high quality administrative and operational support to cultural venues
• Managing venue bookings, correspondence, payments, bonds and refunds
• Maintaining accurate records, registers, financial transactions and reporting
• Liaising with hirers, suppliers, staff and contractors to support venue operations
• Supporting customer service, box office activities and casual staff on site

What you'll need to succeed

• Experience in administration, business or operations support (arts/events preferred)
• Strong organisation, attention to detail and time management skills
• Clear written and verbal communication with diverse customers and stakeholders
• Proficiency in Microsoft Word, Excel and Outlook
• Understanding of venue operations, bookings systems and customer service standards

To be considered for this role applications should include

• A maximum 2-page cover letter which should outline your interest in the role
• A current CV which includes key achievements & relevant qualifications

Uncover more about this role in the Position Description attached below, or contact Garth Sheridan, Team Leader Venues via [email protected]

Applications will be accepted until 11:30pm on 6 May 2026.

To ensure fairness and consistency for all applicants, we are unable to accept late submissions or submissions made via email. We appreciate your understanding and encourage timely applications via Council's online portal.

Pre-Employment Requirements 

Progressed candidates will be required to complete a National Police Record Check and a Working With Children Check (WWCC). Candidates may be required to undertake a Pre-Employment Medical Check. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full unrestricted working rights. Work eligibility will be checked as part of the recruitment process. 

What we can offer 

• Hybrid working flexibility, whether you're home, or in our newly renovated & spacious office facilities.
• Our location in the centre of Altona is close to public transport, cafes and parks. Enjoy your lunch at the pier, or an afternoon walk along the lake.
• Go to the gym or ride your bike before work? Our End of Trip Facility offers bike storage and shower facilities to get you refreshed and ready to go!
• Exclusive staff access to our Employee Assistance Program, wellbeing programs, discounted local gym membership, Reflexology sessions, Meditation, Yoga & Circuit classes, and walking & social clubs.
• Ongoing professional development support - we'll champion your growth, because your career matters to us!
• A team that’s shaping a brighter future, working together to create a sustainable, thriving community for generations to come.

We are a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe and inclusive environments where everyone can grow and succeed.

Attachments:
- 20260316 Business Support Officer PD.pdf
- 20260316 Business Support Officer PD.docx