Customer Care Team Member
Superior People Recruitment Hallam VIC 3803
Pay information not disclosed by advertiser
Key points we found
- Provide exceptional customer service across multiple platforms.
- Be the first point of contact for visitors and callers, handling inquiries and complaints.
- Assist customers with online orders and maintain accurate records.
Seeking a friendly, empathetic, and skilled Customer Care Team Member to provide exceptional customer service across multiple platforms.
You’ll be part of a vibrant, supportive business that values collaboration, continuous improvement, and having fun while getting the job done. If you’re passionate about delivering outstanding and meaningful customer interactions, we’d love to hear from you!
In this role, you’ll be the first point of contact for visitors and callers to the business. You’ll answer, respond, and redirect multiple phone inquiries, greet the occasional visitor, and be an integral part of customer service!
What you’ll do
- Deliver a seamless and consistent experience across all customer touchpoints- including live chat
- Respond professionally and promptly to all customer enquiries, including the occasional complaint, with great care and diplomacy
- Assist customers in placing their online orders, help navigate online ordering processes when they have difficulties, and maintain confidential records
- Support customers with accurate guidance, with the closest attention to detail
- Welcome visitors and perform general administrative duties as required
What you’ll bring
- A customer-focused mindset, a mature and cheerful disposition with an empathetic nature
- Prior HubSpot experience will be highly regarded
- At least two years of proven experience in a customer service role
- Professional phone manner and experience with a high inbound call volume through a multi-phone line platform
- Computer-literate with knowledge of Google applications and high-level, accurate keyboard skills
- Excellent verbal and written communication skills
- Ability to identify a customer’s query and problem-solve
- Understanding of technology with a proactive nature towards learning new platforms
- The capacity to work independently and multitask across multiple screens with excellent time management skills
- Ability to cope and remain focused and calm in a busy environment
- Punctual and well presented
Why Register With Superior People Recruitment
With over 20 years of recruitment experience in Australia, we understand employer expectations and help candidates position themselves for success.
- Melbourne-based recruitment specialists
- Confidential handling of resumes
- Access to hidden job opportunities
- Australia-wide placement support
- Ethical and professional recruitment practices
Careers & Resume FAQs
Is it free to submit my resume?
Yes. Recruitment services are free for candidates.
Will my resume be kept confidential?
Yes. All resumes are handled confidentially and only shared with employers with candidate consent.
Do I need to apply for a specific job?
No. You can submit your resume to be considered for current and future roles.
Do you place candidates outside Melbourne?
Yes. We place candidates Australia-wide, including regional and interstate role
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Superior People Recruitment
Superior People is unique in comparison to other recruitment & employment agencies by providing a specialist level of service to a diverse level of businesses while achieving an industry leading retention rate of placements.
We are Revolutionising the Recruitment model by breaking away from the traditional recruitment structure by providing businesses with a serious alternative to incurring the high costs by offering an affordable fee structure and a 6 month guaranteed replacement period. This is what differentiates us, more importantly, what makes our clients keep coming back for more.
Operating across all major cities in Australia, our portfolio covers a large range of sectors coupled with an experienced and outstanding team of consultants that provide an innovative and quality employment solution.
We are committed to connecting and understanding you and your business. This is to ensure we not only source the best skilled, qualified and experienced candidates, but to connect you with the person who will be the best fit. Australian owned and operated since 2005, Superior People Recruitment is a leading and experienced employment agency that works with a broad range of industries.
Our success can be measured by the fact that over 72% of all candidates we have placed still remain with the employer for a minimum of 12 months and longer.
Superior People Recruitment recognises that the investment in your staff is imperative to the operation and success of your business. Therefore we only offer candidates deemed to possess the superior skill level, culture fit and quality of character essential for your organisation.
Our values, combined with our mission ‘to be the best, not the biggest’, means that our people have dedication, purpose and integrity, that drives our work to positively impact all involved.
Superior People Recruitment prescribes to the philosophy that staffing recruitment should be attainable and affordable for all businesses. Our organisation is designed to provide rational and ethical cost structures that definitively challenge industry standard recruitment fees, while maintaining excellence and quality in personnel placement.
Superior People also operates outside standard business hours to provide you a comprehensive and uncomplicated consultation process when needed.
Our uniqueness reduces recruitment costs and makes skilled talent accessible to everyone.
OUR VISION
Our vision is to provide companies with the best skilled, experienced and suitable candidates for them, with minimum fuss, limited risk, and cost effective solutions.
OUR GOAL
Our goal is to ensure we source not only the best skilled and experienced person for your business but more importantly, the person who best “fits” your organisation to ensure longevity and stability.