General clerk/Taxi driver/Customer service manager/ICT Technician/Fleet Manager

Job Designation: General Clerk

Location: Darwin, NT

Salary: $65,038 – $75,000 per year

Employment Type: Full-Time

About the Role:

B&A Dispatch Services Pty Ltd is seeking a reliable and detail-oriented General Clerk to join their administrative team. This role is ideal for an organized individual who can manage clerical duties efficiently while supporting daily operations in a fast-paced transport environment.

Roles and Responsibilities:

1. Perform general clerical duties including data entry, filing, and record maintenance
2. Answer phone calls and respond to customer inquiries in a professional manner
3. Assist with booking and dispatch coordination
4. Maintain accurate documentation and reports
5. Support office staff with daily administrative tasks
6. Strong computer proficiency (MS Office, email, data entry systems)
7. Will include receptionist duties.

Required Qualifications and Experience:

1. Certificate IV in Community Services Management or in a relevant field (desirable)
2. At least one year of previous relevant experience in an administration role with demonstrated organizational and time management skills.
3. Strong communication and interpersonal skills
4. Basic computer proficiency (MS Office, email, data entry systems)
5. Attention to detail and strong organizational skills

Job Designation: Customer Service Manager

Location: Darwin, NT

Salary: $70,000 – $80,000 per year

Employment Type: Full-Time

About the Role:

B&A Dispatch Services Pty Ltd is seeking an experienced and motivated Customer Service Manager to lead their customer support operations. This role is ideal for a proactive individual who is passionate about delivering excellent service and managing a dynamic team in a fast-paced transport environment.

Roles and Responsibilities:

1. Oversee daily customer service operations and ensure high service standards
2. Manage, train, and supervise customer service staff and dispatch teams
3. Handle customer complaints and resolve issues in a timely and professional manner
4. Monitor service performance and implement improvements where necessary
5. Develop and maintain customer service policies and procedures
6. Collaborate with operations and management teams to enhance customer experience
7. Prepare reports on customer feedback and service metrics

Required Qualifications and Experience:

1. At least 3 years of relevant experience in a customer service management role
2. Strong leadership and team management skills
3. Excellent communication, problem-solving, and interpersonal abilities
4. Ability to work under pressure and manage multiple priorities
5. Proficiency in Microsoft Office and customer management systems
6. Knowledge of the transport or taxi industry (preferred but not essential)

Job Designation: Taxi Driver

Location: Darwin, NT

Salary: $65,038 – $75,000 per year

Employment Type: Full-Time

About the Role:

B&A Dispatch Services Pty Ltd is looking for responsible and customer-focused Taxi Drivers to join their growing team. If you enjoy driving, meeting new people, and providing excellent service, this is a great opportunity to be part of a trusted transport service in Darwin.

Roles and Responsibilities:

1. Safely transport passengers to their destinations in a timely manner
2. Provide friendly and professional customer service
3. Maintain cleanliness and basic upkeep of the vehicle
4. Follow assigned routes or use navigation tools efficiently
5. Take vehicle to workshop for periodic maintenance when required.
6. Handle cash and electronic payments accurately
7. Comply with all traffic laws and company policies

Required Qualifications and Experience:

1. At least 1 year of relevant experience as a Taxi driver
2. Valid driver’s licence (NT) with a clean driving record
3. Valid Taxi Driver Accreditation/Permit (or willingness to obtain)
4. Good knowledge of Darwin roads and surrounding areas
5. Strong communication and interpersonal skills
6. Ability to work flexible hours, including nights, weekends, and holidays
7. Responsible, punctual, and trustworthy

Job Designation: ICT Technician

Location: Darwin, NT

Salary: $65,038 – $75,000 per year

Employment Type: Full-Time

About the Role:

B&A Dispatch Services Pty Ltd is a leading transportation service provider in the Northern Territory, committed to delivering reliable, efficient, and technology-driven taxi services. We are seeking a skilled ICT Technician to support and maintain our IT and communication systems.

Roles and Responsibilities:

1. Install, configure, and maintain computer systems, mobile devices, and communication equipment
2. ·Monitor and support taxi dispatch systems and GPS tracking platforms
3. Diagnose and resolve hardware, software, and network issues
4. Perform routine system maintenance and updates
5. Ensure data security, backups, and system integrity
6. Provide technical support to staff and drivers
7. Maintain documentation of systems, processes, and troubleshooting procedures

Required Qualifications and Experience:

1. Diploma or Certificate in Information and Communication Technology or related field (desirable)
2. Proven experience of at least 3 years as an ICT Technician or similar role
3. Knowledge of networking, system administration, and troubleshooting
4. Familiarity with radio communication systems and GPS technology (preferred)
5. Strong problem-solving and communication skills
6. Ability to work independently and as part of a team

Job Designation: Fleet Manager

Location: Darwin, NT

Salary: $70,000 – $80,000 per year

Employment Type: Full-Time

About the Role:

B&A Dispatch Services Pty Ltd is a trusted transportation provider in the Northern Territory, known for delivering safe, reliable, and efficient taxi services. We are looking for an experienced Fleet Manager to oversee and optimize our vehicle operations.

Roles and Responsibilities:

1. Oversee daily fleet operations, including vehicle allocation and availability
2. Manage vehicle maintenance schedules, inspections, and repairs
3. Ensure compliance with local transport regulations and safety standards
4. Monitor fuel usage, operational costs, and efficiency metrics
5. Coordinate with drivers regarding vehicle issues and performance
6. Maintain accurate records of fleet activities, registrations, and insurance
7. Implement strategies to improve fleet performance and reduce downtime
8. Liaise with vendors, service providers, and regulatory authorities

Required Qualifications and Experience:

1. Diploma or Degree in Logistics, Transport Management, Business Administration, or related field (desirable)
2. Proven experience of at least 3 years in fleet management or a similar role
3. Strong knowledge of vehicle maintenance and transport regulations
4. Excellent organizational and leadership skills
5. Ability to analyze data and make informed decisions
6. Proficiency in fleet management software and Microsoft Office

What We Offer:

1. Supportive team environment
2. Stable, full-time/part-time opportunity (specify as needed)
3. Competitive salary based on experience
4. Opportunity to work in a well-established local transport service