Hospitality Group Service Manager

About the Role

Black & White Waiters is seeking a full-time highly organised and experienced Hospitality Group Service Manager based in our Sydney office to oversee the delivery of premium hospitality services across corporate, private, and large-scale events in NSW, VIC and QLD.

Key Responsibilities

· Plan, coordinate, and oversee hospitality staffing operations for corporate functions, private events, conferences, and luxury events.

· Manage event delivery to ensure high standards of service, presentation, and client satisfaction.

· Advise the Event planners and Catering Managers regarding workforce planning, rostering, and allocation of hospitality staff across multiple events.

· Mentor waitstaff, bartenders, and event supervisors

· Review internal policies and procedures regarding customer relations and services

· Maintain strong client relationships and liaise with venues, event organisers, and stakeholders.

· Ensure compliance with liquor licensing, workplace health and safety, and relevant hospitality regulations.

· Monitor staff performance and ensure adherence to company service standards and grooming requirements.

· Oversee operational logistics, including equipment, uniforms, and event supplies.

· Support business growth through excellent service delivery and client engagement.

· Respond promptly to operational issues and ensure smooth execution of all events.

Qualifications

· Relevant diploma level qualification or higher and at least 1-2 year of experience in hospitality, events, or workforce management.

· Strong leadership and team management skills.

· Excellent communication and organisational abilities.

· Ability to work in a fast-paced, event-driven environment.

· Knowledge of hospitality service standards and compliance requirements.