Insurance Broker Assistant

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Why Gallagher?

Gallagher is a global leader in Insurance broking, risk management and consulting, with over 71,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.

About the role

You’ll be providing client support, handling general administration, and assisting brokers with day to day tasks. You’ll be trusted with real client work, learn on the job, and build a pathway into broking with structured development and mentoring.

A Day in the Life

• Manage renewals, new business quotes, and overall account servicing (policies, endorsements, invoicing)
• Liaise with clients, insurers, underwriters, and internal teams to meet deadlines and support broking strategy
• Maintain accurate documentation, systems, and processing through collaboration with the Gallagher Service Centre
• Support debtor management, gather client information, and identify key issues
• Continuously improve processes, stay updated through training, and uphold professional and ethical standards

Skills and experience

• 1-2 years’ experience in a similar client support / administration role
• Attention to detail
• Clear and effective in stakeholder communication
• Great time management and ability to prioritise to meet deadlines
• A proactive approach and commitment to client service excellence
• Tier 1 qualification is desirable or willingness to complete in first 6 months (Gallagher supported)

What you’ll get

We believe that high performance requires high support. Our benefits are designed to support you professionally and personally:

• Career Development: Structured training programs, career pathways and tuition assistance
• Flexibility: We offer true work life balance through flexible work options
• Wellbeing: Access to our Employee Assistance Program and wellbeing initiatives
• Extra time off: Additional lifestyle leave options and paid volunteering days
• Financial Benefits: Employee Stock Purchase Plan, Gallagher Rewards (discounts at 1,000+ retailers) and salary sacrificed Superannuation options

Employment offers are subject to satisfactory reference & background checks.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.

This is an exciting chance to join a global leader and make a real impact. Apply now via Gallagher Careers. Our Talent Acquisition team is here to help at [email protected].