Intensive Case Manager - J2SI

Your future workplace

Sacred Heart Mission is a community of dedicated people working together to end homelessness and disadvantage. Our strength lies in our shared purpose and values.

We welcome individuality and support each other to bring our best selves to the work we do each day. Join us in making a meaningful difference in a fun and friendly organisation with a big heart.

Your new role

Our new phase of our Journey to Social Inclusion program started in August 2025!

As an Intensive Case Manager for J2SI you will be focused on building strong relationships with participants who have experienced long-term homelessness. You will work with a small caseload allowing for individualised goal planning and regular face-to-face appointments, while focusing on preventative support and strategies that help break the cycle of homelessness. 

Click here for the position description.

Your Day-To-Day

The Intensive Case Manager role supports people not just in obtaining housing, but also in moving in and sustaining their new homes, ensuring long-term stability.

A big part of this role is to facilitate connections to community resources and services, ensuring participants have the supports they need. You'll have the chance to work with the same participants throughout the entire program, so you are able to build strong relationships and help create lasting change.

Essentials for Success

• Experience in case management and navigating complex service systems.

• Good interpersonal, communication and willingness to address and work through challenges within a multidisciplinary team environment.  

• Understanding of and respect for participants accessing services.  

• Ability to adapt to participants' needs effectively and include the voice of the participant while collaborating with different services. 

• Passionate about providing trauma-informed care practices.

 You Can Look Forward To

• Becoming a part of an evidence-based program that is at the forefront of targeting chronic homelessness.
• $45.93 - $49.42 per hour (depending on qualification and experience). 
• Flexible work arrangements are available for maintaining your work-life balance.
• Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax.
• A supportive work environment: regular line manager direct supervision, clinical group reflective practice, Psychological First Aid, EAP, Community of Practice spaces.

Come and Join the Journey to Social Inclusion! 

Apply now! Simply scroll down and enter your details below with attached resume.

If you have any questions, or for more information about your new role, please contact James Walker, Program Coordinator at 0499 490 120. 

Closing date for applications: 5pm, Monday 4 May 2026*

*Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

SHM is committed to equal employment opportunities for all people regardless of age, gender, cultural background, disability, or sexual orientation.  We recognise the strength and value in diversity and actively foster an inclusive workplace.  Aboriginal and Torres Strait Islander people are encouraged to apply. 

All appointments are subject to Police Checks and certain roles require additional pre-screening or evidence of COVID-19 vaccination as outlined in the position description. 

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