Office Manager

Settlers Migration and Education Consultants is a growing consultancy providing migration and education services to clients across Australia and internationally. We are committed to delivering professional, compliant, and client-focused outcomes.

We are seeking an experienced and proactive Office Manager to take ownership of the day-to-day operations of our office. This is a full-time, office-based role in Perth, working 9:00am to 5:00pm, Monday to Friday.

This is a leadership-style operations role where you will be responsible for ensuring the business runs efficiently, staff are performing effectively, and client service standards are consistently maintained.

Key Responsibilities

1. Oversee and manage day-to-day office operations to ensure smooth and efficient business functioning
2. Coordinate workflows across the team to ensure tasks, deadlines, and client matters are completed accurately and on time
3. Act as the central point of communication between management, consultants, clients, and external stakeholders
4. Oversee client onboarding, case progression, and ensure all compliance requirements are met
5. Maintain accurate, organised, and compliant client records and internal documentation
6. Monitor service delivery standards and implement process improvements where required
7. Manage and resolve client enquiries, escalations, and relationship management matters
8. Oversee invoicing, payment tracking, and liaise with external accountants/bookkeepers when required
9. Attend and represent Settlers at education fairs, expos, and other industry/public events
10. Build and maintain relationships with college and institutional representatives, including negotiation and management of commission agreements
11. Recruit, train, and onboard new staff as required
12. Assign duties to staff and monitor performance against KPIs and service expectations
13. Support team development, performance management, and operational efficiency
14. Ensure office systems, procedures, and workflows are continuously improved

What We’re Looking For

1. At least 1 year of proven experience as an Office Manager or in a similar role, along with a minimum bachelor’s degree in a relevant field
2. Strong ability to manage people, processes, and priorities
3. Experience in education or migration sector (highly regarded)
4. Confident in staff supervision, training, and performance management
5. Strong communication and relationship-building skills
6. High attention to detail, particularly in compliance-driven environments
7. Ability to work independently and take ownership of outcomes
8. Proactive mindset with a focus on continuous improvement

Why Join Us?

This is an opportunity to take a key leadership role in a growing consultancy where your decisions directly impact operations, staff performance, and business growth. We value initiative, accountability, and innovation in how we work.

If you are someone who can lead operations, manage people effectively, and maintain strong client and partner relationships, we would love to hear from you. Apply directly via Career One.