Passenger Services Delivery Agent

Darwin Airport, NT

Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Darwin Airport! 

The Passenger Services Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met.

• We're currently recruiting on a casual basis
• Approx. 16 - 20 hours per week with the ability to pick up more hours

Primary Duties and Responsibilities

• Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times.
• Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines.
• Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
• Assisting passengers;
  • during disrupted or delayed services;
  • who require special assistance such as wheelchair assistance to and from aircrafts.
• Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required.
• To report any incidents immediately and maintain awareness and obligations involved in reporting incidents.
• Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines.
• Build strong working relationships with all dnata Airport Services team member and client airline employees / delegates.
• Promote and maintain a positive company image (including grooming, behaviours and service).
• Lead and participate as a team member to ensure work and company requirements are communicated accurate and in good time.
• Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance).
• Comply with dnata Standard Operating Procedures and Policies.
• Liaise professionally with internal and external clients and stakeholders.

What we offer in return:

• Opportunity to work for a Global company
• Great team environment
• Extensive training and support
• Free onsite parking
• Uniform, PPE and ID cards provided

Essential Criteria:

• You must be willing to undertake a Pre-employment medical test
• You must be willing to undergo an Australian Federal Police Security check
• You will also need a valid driver’s license 
• Ability to handle baggage up to 32kg
• Basic – Intermediate computer skills
• Excellent communication skills – Verbal and Written
• High level of customer service skills
• Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend.
• Minimum of 1 year experience in customer service-oriented role

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test. 

Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.