Retail Manager

Job Summary:

As a Retail Store Manager, you will be responsible for overseeing day-to-day operations, driving profitability, and maintaining high merchandising standards for the store. You will lead, organize, and coordinate store personnel and resources to ensure an efficient, well-prepared environment that delivers exceptional customer service, consistent stock availability, and a clean, safe shopping experience.

Responsible for:

• Team Leadership & Delegation — Managing the front-end (checkouts), stockroom, and floor teams; delegating tasks to department heads to ensure smooth store operations.

• Commercial Oversight — Managing the store’s daily financial performance, visual merchandising displays, and overall operational efficiency.

• Store Maintenance & Compliance: Overseeing the hygiene and safety of sales floors and back-of-house areas; ensuring all cleaning and maintenance schedules meet retail standards.

• Talent Acquisition: Recruiting and onboarding floor staff to maintain optimal skill levels and headcounts.

• Workforce Scheduling: Organizing staff rosters to guarantee high service standards during peak shopping hours.

• Operational Agility: Providing hands-on support and covering shifts during staff shortages to maintain uninterrupted service.

• Conflict Resolution: Managing customer complaints according to corporate guidelines to ensure high levels of shopper satisfaction and loyalty.

• Product Knowledge & Service: Providing customers with detailed product information and coordinating home delivery or Click-and-Collect services.

• Financial Integrity: Overseeing end-of-day register balancing and cash-up procedures with a focus on precision and loss prevention.

• Strategic Planning: Assisting in the planning of facility upgrades, layout changes, and service enhancements.

• Performance Management: Enforcing company regulations and taking necessary disciplinary actions to maintain store discipline.

• Staff Engagement: Maintaining high morale and ensuring all team members adhere to professional grooming and uniform standards.

• Regulatory Compliance: Ensuring the store follows all retail laws, health and safety codes, and food handling licenses.

• Risk Management: Guaranteeing the safety of patrons and employees both during trading hours and at store closing.

• Inventory Control: Supervising the procurement, purchasing, and reordering of groceries and daily essentials.

• Reporting: Communicating directly with Company Directors regarding operational challenges or suggested service improvements.

• Cost Control: Managing labour budgets and maintaining wage costs within company targets.

• Internal Communication: Facilitating effective information flow through regular staff briefings and management meetings.

Qualifications/experience:

• Must have 5 years of experience in similar setting.

• Diploma in Management/Hospitality.

• Ability to communicate well in spoken and written English.

Personal Attributes:

• Flexible and adaptable.

• Inclusive and supportive.

• Focus on service excellence and exceeding customer expectations.

• Friendly and approachable.

Salary - $76,600 - $80,000 plus superannuation

Only eligible and shortlisted applicants will be considered.