Service Desk Officer

Provide high quality and effective technical support to a diverse range of stakeholders across the department.

1. Full-time term vacancy until 30 June 2027, with the possibility of extension.
2. Be part of a diverse and inclusive team that promotes collaboration.
3. Utilise your creativity to solve problems and make a meaningful impact.

Role Status: Full-time term vacancy until 30 June 2027

Remuneration: ASO3 ($71,589 - $76,033 per annum)

Role Details:

Our Adelaide CBD office is seeking a Service Desk Officer to provide high quality and effective technical support to a diverse range of stakeholders across the department.

In this role, you will be:

1. Providing an advanced help desk function for all approved computer and peripheral hardware.
2. Utilising a call logging system to prioritise problems and record resolutions to enhance team communications.
3. Managing requests for change through consultation with end users while processing user and organisation profiles as required,
4. Ensuring all security policies and practices are adhered to.
5. Conducting informal training sessions to maintain the effective operation of all DCP applications.

To be successful in this role, you will have the following:

1. High level interpersonal skills with the ability to communicate effectively both verbally and in writing to a range of stakeholders.
2. Ability to document procedures to improve responses, installations, training and problem solving.
3. Demonstrated ability to effectively interact with computer systems, including mainframes and adapt to evolving technologies and system changes.
4. Ability to work under pressure, determine priorities, plan and organise work while maintaining accuracy.
5. Demonstrated knowledge in standard desktop environment applications.

Why You'll Love It Here - DCP Benefits That Matter:

We know a great career is about more than the work you do, it's also about feeling supported, valued, and able to thrive. At DCP, you'll enjoy:

1. A collaborative team environment - work alongside people who are committed to best practice and making a meaningful impact.
2. Flexible work options - tailored arrangements to help you balance work and life.
3. Recognition and growth - we celebrate your achievements and open doors to development across DCP.
4. Generous leave - including leave loading to help you rest and recharge.
5. Paid parental and partner leave - additional paid time to support you and your growing family when it matters most.
6. Health and fitness perks - discounted Fitness Passport memberships and free flu vaccinations.
7. Wellbeing support - confidential Employee Assistance Program services for you and your family.

If you thrive working in a fast-paced environment, enjoy problem solving and are committed to delivering excellent service, apply now.

About the Department for Child Protection:

The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

Special Conditions:

For a successful application, you will need to respond to all points listed under the your capabilities section of the attached role description. Please also note any special conditions that may be listed.

To find out more about this role, including the your capabilities section and special conditions, please click on the `apply' button.

Enquiries: Mr Upen Venkateswarlu - Service Desk Team Lead, call (08) 8208 7852 or email: [email protected]

Our workplace reflects the diverse communities we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQI+ communities, and people from culturally diverse backgrounds.

To apply for this role, please click the 'apply' button to be re-directed to the DCP Career Portal.

Applications Close: 30 April 2026, 11:00 PM