Service Line Specialist - IOA

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking the leaders with trail blazing track record of growth to fuel this growth story.

Cognizant is fully committed to being an inclusive workplace across Asia Pacific. In Feb 2019, Cognizant APAC has been named as the Top employer by Top Employers Institute for excellence in workforce planning & leadership development.

If you want to be part of this growth story, seize the moment and join us in APAC!

The Opportunity:

The ANZ business Unit – part of Cognizant APJ – is one of the strongest growing regions in APAC. As part of these growth plans, we are looking for a dynamic and experienced Service Line Sales in our IOA team to drive growth across the Australian and New Zealand markets. This role is ideal for a modern thinker with deep expertise in Business Process Outsourcing (BPO), AI-led transformation, and technology-enabled operational models. The successful candidate will be passionate about the impact of AI and emerging technologies in business operations and will be skilled in challenging legacy models to deliver client-centric, future-ready solutions.

Key Responsibilities

• Lead strategic sales initiatives and generate new business opportunities in the BPO and digital operations space across ANZ.

• Present and evangelize the value of AI-infused, tech-led modern operations, showcasing the “art of the possible” to clients.

• Develop and execute go-to-market strategies that challenge traditional BPO paradigms and introduce innovative, outcome-driven solutions.

• Apply AI-led problem solving to address client challenges and enhance operational efficiency.

• Own the full sales cycle—from lead generation and qualification to proposal development, negotiation, and deal closure.

• Foster long-term client relationships, ensuring satisfaction, renewals, and upsell opportunities.

Qualifications

• Minimum 5 years of BPO sales experience in the Australian/New Zealand market.

• Proven success in closing new logo deals and managing client renewals.

• Strong understanding of AI-led operations, automation platforms, and digital transformation frameworks.

• Exceptional communication and presentation skills, with the ability to simplify complex concepts.

• Experience in AI-driven solutioning and consultative selling.

• Willingness to travel across ANZ for client engagements.

Skills and Competencies

• Strategic thinker with a disruptive mindset and ability to challenge the status quo.

• Strong negotiation and consultative selling skills.

• Ability to craft and present client-centric, AI & tech-enabled solutions.

• Proficiency in leveraging AI and automation to drive business outcomes.

• Self-starter with a collaborative spirit and goal-oriented approach.

Next steps:

If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.