Service Manager
Lighthouse 1 Pty Ltd Noosa Heads QLD 4567
Key points we found
- Oversee daily operations of the restaurant
- Ensure exceptional customer service and manage operational budgets
- Lead and train staff while maintaining compliance with health and safety standards
About Us
TEN HASTINGS is a vibrant and well-established restaurant located in the heart of Noosa Heads. We pride ourselves on delivering exceptional dining experiences, high-quality service, and a dynamic team environment.
About the Role
We are seeking an experienced and motivated Service Manager to oversee the daily operations of our venue. This is a key leadership role responsible for ensuring smooth service delivery, maintaining high customer service standards, and driving business performance.
Key Responsibilities
- Oversee and coordinate the day-to-day operations of the venue
- Ensure exceptional customer service and enhance the overall guest experience
- Manage operational budgets, control costs, and support profitability outcomes
- Monitor financial performance, including daily reconciliations and reporting
- Oversee stock control, procurement, and inventory management
- Develop and implement operational policies and procedures
- Ensure compliance with health, safety, and licensing requirements
- Lead, recruit, train, and supervise staff
- Work closely with kitchen and service teams to maintain high-quality standards
- Build strong relationships with customers, suppliers, and stakeholders
- Identify and implement strategies to improve revenue and business performance
About You
- Diploma or higher qualification in hospitality management (or at least 3 years of relevant experience may substitute for a formal qualification)
- At least 1 year of relevant work experience in a similar role
- Proven leadership and team management skills
- Strong communication and customer service abilities
- Ability to work effectively in a fast-paced environment
- Sound understanding of hospitality operations and compliance requirements
Reporting To
Director
Why Join Us?
- Work in a prime Noosa location
- Be part of a dynamic and supportive team
- Opportunity to lead and grow within an established business
How to Apply
Please submit your resume and a brief cover letter outlining your experience and suitability for the role.
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