Services and Operations Manager

ETX Logistics Pty Ltd

Brisbane, QLD

1. Permanent Full-Time Position
2. 38 hours per week
3. Salary: $90,000 – $120,000 per annum plus superannuation

ETX Logistics Pty Ltd is seeking an experienced and motivated Services and Operations Manager to oversee and coordinate specialised logistics support services within our growing operations.

Operating within the logistics and container handling industry, ETX Logistics provides container unloading, pallet re-stacking, repacking, warehouse coordination and forklift operation services to commercial clients across Queensland.

The successful candidate will be responsible for planning, organising, directing and coordinating operational and customer service activities to ensure efficient service delivery and high client satisfaction standards.

Key Responsibilities

1. Managing the day-to-day delivery of logistics support and container handling services
2. Coordinating operational staff and service schedules to ensure efficient workflow and timely service delivery
3. Maintaining strong client relationships and acting as a key point of contact for operational and customer service matters
4. Monitoring service standards and implementing operational improvements to maximise efficiency and customer satisfaction
5. Responding to customer enquiries, resolving complaints and managing service-related issues
6. Liaising with transport operators, warehouse personnel, suppliers and customers regarding operational requirements and scheduling
7. Supervising staff performance, preparing work rosters and coordinating workflow priorities
8. Monitoring operational productivity, service quality and compliance with company procedures
9. Assisting in the development and implementation of operational procedures and customer service standards
10. Preparing operational reports, service documentation and performance records
11. Coordinating freight handling activities, inventory movement and related logistics operations
12. Ensuring compliance with workplace health and safety policies and operational procedures
13. Assisting management with budgeting, resource allocation and business development activities
14. Supporting ongoing client retention and maintaining professional business relationships
15. Monitoring equipment and operational resources to ensure services are delivered efficiently and safely

Qualifications and Experience

1. AQF Diploma or higher qualification in Business, Management, Customer Service or a related field is desirable
2. Minimum 2 years’ experience in a similar role
3. Strong customer service, communication and organisational skills
4. Experience coordinating operational service delivery and managing customer relationships
5. Experience supervising staff and monitoring operational performance
6. Ability to resolve operational and customer service issues effectively
7. Knowledge of workplace health and safety procedures and operational compliance requirements
8. Ability to coordinate workflow priorities in a fast-paced operational environment
9. Experience using operational systems, scheduling systems or customer management software

Applications are welcomed from motivated candidates with strong leadership capabilities and experience in logistics, warehouse operations or service management environments.