Store Manager - Fine Jewellery - Wanted

H & H Jewellery Pty Ltd is a Melbourne-based fine jewellery retailer specialising in diamond jewellery, engagement rings, wedding rings, gold jewellery, gemstones, watches, jewellery repairs, restorations and related retail services.

We are seeking an experienced Store Manager For Our Fine Jewellery Business to manage daily retail operations, lead staff, maintain high service standards, and support the continued growth of our Melbourne jewellery stores.

We have 4 stores in the locations below. The role will be primarily based in our Elsternwick store, but you will be required to visit our other stores across our Melbourne retail store network. Our stores are located in the following suburbs.

1. Elsternwick VIC 3185
2. South Yarra VIC 3141
3. Melbourne VIC 3000
4. Elsternwick VIC 3185

Key responsibilities

Manage day-to-day operations of a fine jewellery retail store, including opening and closing procedures, store presentation, customer service standards and staff workflow.

Determine and monitor the product mix, stock levels, merchandising standards, and product presentation across jewellery, diamonds, watches, and related retail categories.

Maintain accurate records of stock levels, sales, customer orders, repairs, lay-bys, special orders and financial transactions.

Supervise, train, roster and support retail staff to achieve sales targets and provide professional customer service.

Assist customers with high-value jewellery purchases, product selection, repairs, restorations, custom jewellery enquiries and after-sales service.

Implement store policies for pricing, promotions, purchasing, customer service, returns, security and stock control.

Support marketing and promotional activities for jewellery collections, engagement rings, wedding rings, watches and repair services.

Monitor store budgets, sales performance, stock movement, margins and operating expenses.

Ensure compliance with workplace health and safety, retail trading, consumer law, privacy, security and company policies.

Coordinate consistent product, pricing, promotion and service standards across the business’s retail stores and online sales channels.

Skills and experience required

Years of relevant retail management experience, preferably in jewellery, luxury retail, watches, fashion, accessories or another high-value retail environment.

Relevant qualifications in Retail Management, Business Management, or a related field are preferred.

Experience managing staff, rosters, sales targets, customer service standards and store operations.

Strong stock control, inventory management and visual merchandising skills.

Ability to manage high-value stock with strong attention to security, accuracy and loss prevention.

Excellent communication and customer service skills, including confidence in dealing with high-value customers and custom order enquiries.

Ability to work across retail trading hours, including weekends and peak trading periods where required.

Strong computer, POS, reporting and administrative skills.