Waiter

About us:

The Trustee for Milk Hospitality Investment Trust (Milk Espresso Willows) was born from a passion for specialty coffee and the art of brunch, driven by a deep love for crafting memorable dining experiences and a desire to share the warmth of Australian café culture with our community. Our menu reflects this passion, featuring dishes that highlight our creativity and skill with high-quality ingredients—from perfectly poached eggs and fresh avocado to indulgent waffle cakes—and ongoing experimentation with new recipes and flavour combinations. At Milk Espresso Willows, every cup and every plate is crafted with care, inviting you to taste the feeling of genuine hospitality.

Position Available:

We’re looking for a dedicated and hardworking FULL-TIME Waiter to join our vibrant team at Milk Espresso Willows.If you thrive in a fast-paced café environment and take pride in delivering excellent customer service, we’d love to meet you. At The Trustee for Milk Hospitality Investment Trust (Milk Espresso Willows), we’re driven by a passion for specialty coffee and modern brunch cuisine, showcasing creativity and skill through high-quality ingredients and continuous experimentation with new recipes and flavours.

Responsibilities:

1. Set up tables with appropriate cutlery, glassware, napkins, and condiments, and arrange seating for customers
2. Take accurate food and beverage orders, including specialty coffee drinks and brunch items
3. Offer menu recommendations and share daily specials, highlighting popular dishes like Eggs Benedict, Waffle Cake, and Avocado & Poached Eggs
4. Clear and clean tables promptly, ensuring the dining area remains tidy, welcoming, and photo-ready at all times
5. Respond to customer enquiries, address concerns or complaints professionally, and escalate issues when necessary
6. Process payments via the POS system, handling cash, card, and digital transactions efficiently
7. Restock service supplies (e.g., coffee cups, saucers, napkins, sugar, sauces) and assist with inventory management as needed
8. Adhere to health, safety, and hygiene regulations, including regular handwashing, proper food handling, and sanitising workstations

Requirements:

1. At least one (1) year of full-time (38 hours per week) experience in a waiter, front-of-house, or café hospitality role, gained within the last five (5) years.
2. Demonstrated ability to deliver efficient and attentive table service in a fast-paced café environment, including handling peak-hour rushes.
3. Excellent communication and customer service skills, with the ability to engage positively with guests, take accurate orders, and provide menu recommendations (e.g., coffee blends, brunch specials).
4. Australian Citizens and Permanent Residents are encouraged to apply.

What we offer:

1. Competitive Salary: $72,000 per year package.
2. Career Development: Ongoing training and opportunities for growth within the business.